Supagas growth story continues in WA

From Albany to the Pilbara, Supagas is growing its footprint across Western Australia – keeping the same familiar faces at your door or at your local branch adding more products, greater reach, and streamlined service and support.

Western Australia is vast – and outside Perth and a handful of major centres, energy infrastructure becomes more limited. Nearly two million Australian households use LPG, and in off-grid towns and communities households and businesses depend on delivered LPG for hot water, cooking and process heat. Supagas’s expanded WA presence is built around one promise: dependable LPG and industrial gas supply wherever customers are.

When Supagas acquired Kleenheat’s LPG distribution business in December last year, the message was continuity with upside. “For our customers the transition has been business as usual,” says Dean Bentley, WA Sales Manager. “Customers have been dealing with the same driver, the same customer service officers, the same account managers – the same trucks are turning up, just with a different logo on the side.”

Behind the scenes, the offer has widened. “Previously, customers were LPG-only,” Bentley says. “Supagas brings a full suite of industrial cylinders and other opportunities. It makes us a one-stop shop.”

Statewide coverage for regional and remote WA

Beyond the south-west reticulated network, energy moves by road – cylinders, packs and bulk tanks. Supagas supports this reality with a broad depot footprint (Welshpool/Kwinana, Port Hedland, Geraldton, Albany, Kalgoorlie and more), regular regional schedules, and telemetry on bulk tanks that prompts proactive deliveries.

“We’ve got such an extensive footprint and where our customers go we can go,” says Commercial Accounts Manager Peter Handgraaf. “Trucks are going through the regions every one to two weeks. Telemetry on bulk tanks informs our logistics team so we can schedule accordingly.”

Flexibility underpins reliability. “Supplying LPG into remote areas isn’t always smooth – there are a lot of moving parts – so there’s a lot of communication and trust to know you’re going to get there,” Handgraaf says.

Seamless for partners and venues

On the ground, retail partners and hospitality venues have seen a smooth handover. In Margaret River, Mitre 10 gas manager Kira Hayward says the team delivers five days a week with seven-day pickup. “People run out last minute, so we’re the number one to go to and we get it delivered that day.” The store holds multiple cages of 9kg cylinders, two full racks of residential bottles and a bulk tank for refills. “Customers can be assured we always have gas in stock.”

Up in the Perth Hills, Lazy Corner Café runs on early-morning heat – burners lit, flat-top hot, coffee machines humming. “We rely heavily on our suppliers and their deliveries,” says Megan Blackman. “If we didn’t have gas, we couldn’t open our kitchen. The changeover from Kleenheat to Supagas has been so seamless. The same friendly faces are coming through and they show up when they say they will.”

Service culture that customers remember

Scale matters, but service wins loyalty. “Customers expect a high level of service and a real ‘we can do it’ approach,” Bentley says. “Having that local presence – team members who live in the town, their children in local schools – really matters.”

That local-first model sits behind Supagas’s national recognition: five years running as Canstar Blue’s Most Satisfied Customers (LPG).

Why this matters in WA

Gas is central to WA’s economy – from industry to regional households – and many communities operate beyond pipeline coverage. In those places, reliable LPG delivery keeps homes warm, cafés cooking and regional businesses productive. Supagas’s combination of footprint, telemetry, and local teams is designed for exactly that.

The state-wide transition continues to roll out. More WA branches will carry the full suite of gases, and depot setups are shifting from hub-and-spoke to stronger local capability. “It enhances our offering – not only on price, but in the range of products and support we can provide,” Bentley says.

For customers, the proposition stays simple: familiar people, faster answers, broader supply – and a “Yes We Can” response when the unexpected happens. In a state this large, reliability is the edge. Supagas plans to keep earning it, one delivery at a time.

Watch the video with Dean here to learn more about our growth in WA.